FAQ
1. Product Questions
Q1: Are your bracelets handmade?
A: Yes. Each bracelet is handmade in small batches, with careful attention to color, texture, and detail.
Q2: What materials are used?
A: Our bracelets are primarily made with natural crystals, though materials may vary depending on the design. Please refer to the product details on each product page for specific material information.
Q3: Will each bracelet look exactly the same?
A: Because our bracelets are handmade, slight variations in color, texture, or bead arrangement may occur. In addition, each natural crystal has its own unique growth patterns, which gives every piece a subtle individuality.
Q4: Will the colors look exactly like the photos?
A: We do our best to represent the colors accurately. However, slight differences may occur due to lighting, screen settings, or the natural variation of materials.
Q5: Is this bracelet suitable for everyday wear?
A: Yes. Our bracelets are designed to be comfortable and easy to wear in daily life. To keep them in good condition, we recommend avoiding contact with water, perfumes, lotions, and harsh chemicals.
2. Size Questions
Q6: How do I choose the right size?
A: Measure your wrist with a soft measuring tape where you normally wear a bracelet. For a comfortable fit, we recommend adding about 0.25–0.5 inch to your wrist measurement.
Q7: Is the bracelet adjustable?
A: This depends on the bracelet style. Please check the product details to see whether the bracelet is stretch, adjustable, or clasp-based.
Q8: Can it fit both men and women?
A: Many of our designs are suitable for both men and women. Please check the size guide before ordering.
3. Shipping Questions
Q9: Do you ship to the United States?
A: Yes. We currently ship within the United States.
Q10: How long does shipping take?
A: Order processing usually takes 10 business days. Delivery time depends on your location and the shipping method selected. Once your order has been shipped, you will receive a tracking number.
Q11: Will I receive a tracking number?
A: Yes. Once your order has been shipped, the tracking number will be sent to your email.
Q12: Can I change my shipping address after placing an order?
A: Please contact us as soon as possible. If your order has not yet been shipped, we will do our best to update your shipping address.
4. Gift Questions
Q13: Is this bracelet suitable as a gift?
A: Yes. Our bracelets are meaningful, easy to wear, and carefully packaged, making them a thoughtful gift for birthdays, holidays, self-care moments, or someone special.
Q14: Does it come with packaging?
A: Yes. Each bracelet comes with gift packaging. Please refer to the product page for specific packaging details.
Q15: Can I add a gift note?
A: At the moment, gift notes may not be available for all orders. If you have a special request, please contact us before placing your order.
5. Returns & Support
Q16: Do you accept returns?
A: If you have any issue with your order, please contact us within 15 days of delivery. We will do our best to assist you in accordance with our return policy.
Q17: What if my bracelet arrives damaged?
A: We are sorry if your item arrives damaged. Please contact us with your order number and photos of the damaged item, and we will assist you as soon as possible.
Q18: Can I cancel my order?
A: If your order has not yet been processed or shipped, we may be able to cancel it. Please contact us as soon as possible after placing your order.
Q19: Do you offer exchanges?
A: Exchanges may be available depending on the condition of the item and the status of the order. Please contact us with your order number, and we will be happy to help.
Q20: How can I contact you?
A: You can contact us by email at service@zenchilinving.com or through the contact form on our website. We usually respond within 1-2 business days.